Privacy Policy

1. Introduction to Data Protection

At Muhaven.com, we are committed to protecting the privacy and security of our players' personal data. This Privacy Policy outlines how we collect, process, and safeguard your information when you interact with our website, play on our Season 3 Wega x50 server, or use our donation services.

By using Muhaven.com, you consent to the data practices described in this policy. We operate in compliance with global data protection standards to ensure a safe gaming environment.

2. Information We Collect

To provide a high-quality MMORPG experience and maintain server security, we collect the following types of information:

• Account Information: When you register, we collect your email address and account name. This is essential for account recovery, security notifications, and access to the User Panel.
• Technical & Connection Data: We automatically collect your IP address and Hardware ID (HWID). This data is used strictly for security purposes, such as preventing unauthorized access, mitigating DDoS attacks, and enforcing our "Fair Play" rules (e.g., multi-account control).
• Usage Data & Analytics: Through Google Tag Manager and GA4, we collect anonymized data about how you interact with our site—including pages visited, time spent, and referral sources. This helps us optimize our advertising position and server performance.

3. Payment Security (Stripe & PayPal)

Your financial security is our highest priority. When you purchase "Coins" to support the project:

• Direct Processing: All payments are handled externally by our trusted partners, Stripe and PayPal.
• No Financial Data Storage: Muhaven.com never stores or sees your credit card numbers, CVV codes, or bank account details. All sensitive data is encrypted via Secure Socket Layer (SSL) technology and processed directly by the payment gateways according to PCI-DSS standards.
• Fraud Prevention: We share necessary transaction-related data with Stripe/PayPal strictly for identity verification and fraud prevention purposes.

4. Marketing & Advertising Strategy

We use marketing tools to grow our community and ensure the longevity of the Wega x50 server:

• Conversion Tracking: We use Google Ads conversion tags to measure the effectiveness of our advertising. This allows us to understand if our ads in specific regions (like East Europe or LatAm) are resulting in new heroes joining Muhaven.com.
• Remarketing: We may use cookies to show relevant ads to players who have previously visited our site, encouraging them to return for the Grand Opening or special events.

5. Data Sharing & Third Parties

We do not sell, trade, or rent your personal identification information to others. We only share data with third parties in the following cases:

• Service Providers: Trusted partners who assist us in operating our website and payment systems (Stripe, PayPal, Google).
• Legal Compliance: If required by law or to protect the rights, property, or safety of the Muhaven.com project and its community.

6. Your Rights & Data Retention

You have the right to access the personal data we hold about you or request its deletion. Account data is retained as long as your account is active. If you wish to close your account and remove your data, please contact our support team.

Questions regarding our Privacy Policy? Contact us at:
support@muhaven.com